Xeta - Powered By Samsung


Our Services

Enjoy the confidence that comes from knowing that your telecommunications services and product support are being performed by Samsung manufacturer-certified field technicians that are dedicated to your total satisfaction and business requirements. Take advantage of the best telecommunications support system in the industry. Pyramid’s customer support is so strong that the customer retention rate is 99%. This has been achieved through an extraordinary level of customer loyalty .



What we offer you:

Pyramid is the right partner for you, by offering:

  • Deep reseller discounts on top-of-the-line equipment from SAMSUNG BCS
  • FREE LEAD GENERATION for all dealers
  • Maintenance and support on all discontinued and obsolete equipment from SAMSUNG
  • Remote maintenance, troubleshooting isolation and problem duplication
  • Large inventory stock and 1 to 2 day shipping to over 70% of the continental U.S.
  • PSO services: Implementation, Day 2 Support, Integration Testing, etc.
  • Dedicated Tech Support
  • Nationwide Technical Support
  • Technical and Helpdesk Support offered 24/7

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  • 60 Days of alarm monitoring service offered free on every system sale
  • On-line purchasing, product tracking and returns
  • Authorized products, certified technicians and authorized Tier III support from Samsung
  • Ongoing certified Technical and Sales Training provided for our Dealers, Resellers and staff
  • Net 30 day terms
  • No minimum Dealer and Reseller commitment in product purchase
  • Online Access to Samsung Product documentation
  • Advanced Product Replacement available
  • Five-year Warranty (including lightning protection)
  • Cabling products and solutions that support critical voice and data networks